Over the past few months, the COVID-19 quarantine has caused delays in our supply chain and shipping services. That means delivery timelines and tracking info updates have sometimes taken longer than usual. Additionally, from the very beginning of this crisis we’ve taken care that the products we send out are handled safely and responsibly by a limited and appropriately distanced team. If you have any questions, don’t hesitate to contact us.
To see which countries have seen shipping delays or restrictions, visit this page by our partners at Amplifier.
An important note about shipping to China: Due to a value limitation import cap for shipments to China, we're unable to process orders with a shipping address in mainland China with a total value greater than $134 at this time. We apologize for the inconvenience.
From FedEx: The value limitation for each personal shipment sent to/ from countries and regions other than Hong Kong, Macau and Taiwan is RMB1,000 or a single item can be sent with a value of more than RMB1,000. For example, if shoes, pens and clothes are sent, the total value cannot be more than RMB1,000, but if one laptop or one mobile phone is sent, there is no value limitation.