Questions always come up. Before you reach out, look below. You might find what you’re looking for.
To check a specific order with a confirmation number, go to Order Status.
All posters are a one-time, limited-edition release and won't be reprinted.
Nope! We have a no-duplicates policy on all posters unless otherwise stated. This means one-per-person/household/credit card/etc. No funny business. We mean it. In fact, double orders will be canceled, and if you attempt these hijinks multiple times, ALL of your orders will be canceled in the future.
This error typically occurs if the product you're attempting to purchase is only available to ship to specific countries. Please double check the shipping restrictions on the product page to confirm!
Domestic US Orders
$5.95 for orders up to $49
$10.95 for orders $50-99
$15.95 for orders $100-149
$20.95 for orders $150-199
$25.95 for orders $200-299
Orders containing only Soundtracks and/or Books ship Media Mail as follows:
$5.95 for up to 3 items
$10.95 for 4 or more items
International shipments, or orders over $300:
Rates vary and will be quoted at check out. Import duty and tax charges are not included in the shipping price.
Items ordered together will not be split; all items will ship together.
If you’re specifically ordering multiple posters that have similar shipping timelines, we can combine shipments. Please be sure to contact us IMMEDIATELY so we can assist you before the individual orders are filled. Please note: we are unable to hold an order for future poster combinations.
All payments are processed at the time of purchase.
Gift cards are generally non-refundable, though you can reach out to us within 24 hours following your gift card purchase to see if we can make an exception.
All sales are final, though if you feel there’s a reason for an exception, please contact us within 24 hours of making your order.
Click on the Order Status tab on the top right of our site. Once there, follow the prompts to fill in the email address associated with your purchase as well as your order number.
Mondo ships most orders via USPS Media Mail or Priority Mail, and UPS is also an option. Additionally, posters can be shipped via USPS First Class International.
In-stock items typically ship within 7 to 10 business days. Please note that large releases may take a bit longer to fulfill. If you suspect your order’s lost, please contact us immediately and we'll get you sorted out.
For Pre-Orders, please reference the product page and/or release announcement for shipping estimates. Certain items ordered with Pre-Orders will not ship until all items are in stock.
Many items posted for sale are Pre-Orders, meaning that they’re still being manufactured or shipped at the time they’re announced. If your item doesn’t ship immediately, check its product page to make sure it wasn’t a Pre-Order. If it wasn’t, contact us. Otherwise, sit tight by your mailbox. It’ll be there soon.
We love our fellow Austin residents — especially the true believers in Mondo — but local pick-up is not an option at this time.
You’ll receive a shipping confirmation email with tracking information as soon as your order has gone out.
Most of the time, yes. Don't hesitate to contact us if you have an issue with your order and we will get it sorted. Be sure to include your order number and a brief summary of the issue in the email, as well as photos and/or video of the damaged item. Please understand that if you are inquiring about your damaged item after 30 days of receiving, we may be limited in what we can do for you.
Yes! As long as you contact us with your new address before your order’s shipped, we can get it updated. Changing the address on your account does not affect an order that has been previously placed, so be sure to reach out and let us know! Of course, we are unable to accommodate third-party shipping.
We do! Please note that international shipments may take a little bit longer to arrive. Import duty and tax charges are not included in the shipping price.
While we would love to be able to ship all of our products worldwide, there are sometimes restrictions placed on products by licensors, or different licensees may hold the rights for certain regions. We always work with license holders to offer our products to as many places as possible.
We're always excited to learn about new artists! Send a link to your work to firstname.lastname@example.org, and we'll get it in front of the proper eyeballs.
While we don't hire often, our current job listings can be found on Indeed.com, or you can email email@example.com.