FAQs
To check a specific order with a confirmation number, go to Order Status.
We want you to be as thrilled with your purchase as we have been with the process and collaboration of making it. Here's a handful of simple tips and tricks for troubleshooting various questions or issues our customers have had in the past.
Starting May 6, 2025, select pre-order collectible products for U.S. customers will include a tariff surcharge fee, which will vary by item and will be visible in your cart before checkout. In order to minimize the effect on our customers, we are absorbing as much of the tariff charges as possible.
A few key things to know:
- These surcharges will not apply to in-stock items currently in our warehouse.
- No retroactive charges will be added to previously completed orders.
- Orders placed before May 6, including pre-orders, will not be impacted.
We didn’t make this decision lightly—but it’s necessary to help us navigate rising costs while continuing to invest in the products and experiences you expect from Mondo. Thank you for your passion and support.
Yes! As long as you contact us with your new address before your order is shipped, we can get it updated. Changing the address on your account does not affect an order that has been previously placed, so be sure to reach out and let us know!
In-stock items typically ship within 7 to 10 business days. You’ll receive a shipping confirmation email with tracking information as soon as your order has gone out. Please note that large releases may take a bit longer to fulfill. If you suspect your order’s lost, please contact us immediately and we'll get you sorted out.
All payments are processed at the time of purchase. Any items ordered with a preorder will not ship until all items are in stock.
We are unable to combine orders of collectibles (figures, soft vinyl). They are simply too large, so we ship them separately to ensure a safe delivery. We can typically only combine music or poster orders. Contact us to combine pre-orders of records or poster orders.
All sales are final after 24 hours of purchase. Please note that if your order is already in fulfillment or has already shipped, we will not be able to cancel it.
Don't hesitate to contact us if you have an issue with your order, and we will get it sorted. Be sure to include your order number and a summary of the issue in the email, as well as photos and/or a video of the damaged or defective item. Please keep in mind that we don’t always receive replacement jackets, discs, boxes, or toy parts due to various manufacturing realities. We will do our best to replace any parts when replacements are available.
Please understand that if you are inquiring about your damaged item after 30 days of receiving it, we may be limited in what we can do for you.
Yes! Please note that international shipments may take a bit longer to arrive. Import duty and tax charges are not included in the shipping price, and Mondo is not responsible for these charges for any reason. While we would love to be able to ship all our products worldwide, there are sometimes restrictions placed on products by licensors, or other licensees may hold the rights for certain regions
To identify which items you can have shipped to your country, you will want to find an item on our website and open the page for it. On that item page, you may see a red link between the item name and description that says "This item ships to select countries." If you click that, you will see a list of countries that the item can ship to. If you don't see that link, then the item is available to ship anywhere!
Click on the Order Status tab on the top right of our site. Once there, follow the prompts to fill in the email address associated with your purchase as well as your order number.
The Drop - a dedicated space for some new releases that makes it easier to cart and check out. Speaking of time: we’re killing random drop times - The Drop features a countdown clock so you know exactly when the next release is happening. Please note- adding items to your shopping cart does not reserve your item. When an item is added to your shopping cart, the order is not committed until payment is confirmed.
Our limited edition posters are handcrafted in the USA and never reprinted. That being said, on rare occasions, small quantities of posters from the original, numbered print runs may later be available at flat file sales or conventions. Sign up for our email list and follow along on our socials to make sure you don't miss out!
It’s unusual to have a faulty record out the gate (although it can happen). If you find you have a record that jumps - try the following tips.
- Check your tonearm to make sure you have everything balanced correctly. Youtube is a great resource for this, and searching for tutorials for your specific turntable model will go a long way.
- Clean the record with a brush, a soft cloth or a cleaning machine. An entry-level recommendation for deep-cleaning is a product called Spin Clean. Keep in mind that factories that produce vinyl also produce dust so it’s virtually unavoidable that some might make its way into your package before it is shrink wrapped.
- If you are using a briefcase turntable or a similar entry-level turntable, they can sometimes struggle with 180g pressings, as they can be too heavy for the platter. If this is the case, it might be worth trading up for something slightly sturdier.
- If you are still experiencing problems after trying these tips, you may actually have a defective record and should contact us.
Whilst small corner dings to a box or seam splits on inner sleeves are unfortunately par for the course as a record travels from the plant to your home, major rips, tears, and creases are not. If you receive a record or product that appears to have been mishandled, please contact us. We’ll work with you to help out to the best of our ability.
Sign up to receive Mondo emails for “on sale” notifications and reminders, and make to sure follow along on social media for the inside scoop on upcoming product releases and more!
We’re currently broadcasting direct to your screen from Instagram, YouTube, Facebook, X, and TikTok.
Records made with effects are hand-crafted, and as such, variations across the pressing are natural. We strive to produce records that are consistent across each run, and sometimes, this is not 100% possible. We fall into the camp of this being a factor in the uniqueness and collectibility of specialized vinyl effects and print runs. If you find that your vinyl is not coming close to what you expected based on our product descriptions and pictures, please contact us, and we’ll work with you to sort it out.
Quite simply, eco-wax is recycled vinyl. This is a method where the plant uses left-over pellets from other jobs and mixes them all together. It creates unique colors and means every single record will be one of a kind. More excitingly for us, it reduces waste and our carbon footprint at the same time.
We're always excited to learn about new artists! Contact us, include a link to your website or portfolio, and we'll get it in front of the proper eyeballs.
Our current job listings can be found on our Careers page.